FAQ - FREQUENTLY ASKED QUESTIONS
- GENERAL QUESTIONS
What are Pure Esencia' Vibe Collections? Vibe Collections are carefully selected product packages made from natural materials handcrafted in the USA, designed to enhance your well-being and environment.
How do I choose the right Vibe for me? Visit the "Discover The Vibe" section on our website to learn about different frequencies and how they affect your surroundings and emotions.
Should I choose my Vibe based on frequency or environment? You can choose your Vibe based on personal frequency preferences or the specific environment you want to enhance, such as a calming bedroom or an energizing workspace.
Do you offer discounts for new subscribers? Yes, new subscribers receive 10% off their first purchase. Sign up for our newsletter to get the discount and additional benefits.
Are your products eco-friendly and sustainable? Yes, we are committed to environmental sustainability and use eco-friendly and sustainable materials in all our products.
Do you have a physical store? Currently, we operate mainly online. However, you can find our products at select events and fairs that we will announce from time to time.
How can I contact you for additional help? You can email us at [email protected] or use the contact form on our website. For additional consultations, you can reach out to our Design Studio team for extra services.
Do you offer gift cards? Yes, we offer digital gift cards in various amounts. You can purchase them on our website and give them as a perfect gift for any occasion.
Are your products cruelty-free? Yes, all our products are cruelty-free and not tested on animals.
- PRODUCT QUESTIONS
What materials are your products made from? Our products are made from high-quality, natural materials, all handcrafted in the USA to ensure the highest quality.
Are your products suitable as gifts? Absolutely! Vibe Collections make great gifts for any occasion, with options for festive packaging and personalized messages.
- SHIPPING QUESTIONS
How long does shipping take? Domestic shipping in the USA usually takes 5-7 business days. International shipping may take 10-15 business days, depending on the location.
How can I track my order? Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment through the carrier's website.
- ORDERING AND RETURNS
What is the ordering process on the website? Choose your desired Vibe Collection, add it to your cart, proceed to checkout, fill in your personal details, and complete the purchase. You will receive an email confirmation after payment.
Can I change or cancel my order after placing it? If you wish to change or cancel your order, please contact our customer service as soon as possible. We will do our best to assist based on the order status.
What is your return policy? We offer a 30-day return policy for unopened products in their original condition. If you are not satisfied with your order, please contact our customer service for further instructions.
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