Shipping & Return Policy

Shipping Information

Order Processing:

• All orders are processed within 1-3 business days.
• Orders are not shipped on weekends or holidays.
• During high order volumes, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• If there is a significant delay in shipment, we will contact you via email or telephone.

Shipping Rates:

• Orders under $100: Shipping rate of $6 using UPS Ground or USPS.
• Orders over $100: Free shipping within the continental United States.

Shipping Address:

• Pure Esencia 1950 Williams Dr., Oxnard, CA 93036, United States

Return Policy

Return Window:

• Our return policy lasts 15 days from the date of purchase.

Eligibility for Returns:

• Items must be unused and in the same condition as received.
• Items must be in the original packaging.
• Proof of purchase is required.

Non-Returnable Situations:

• Items not in their original condition, damaged, or missing parts not due to our error.
• Items returned more than 15 days after delivery.

Partial Refunds (if applicable):

• Items not in original condition, damaged, or missing parts.
• Items returned more than 15 days after delivery.

Refund Process:

• Once the return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed and a credit will be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds:

• Check your bank account and contact your credit card company as it may take some time before your refund is officially posted.
• If you still have not received your refund, please contact us at sales@andalucadesign.com.

Sale Items:

• Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges:

• We replace items only if they are defective or damaged. For exchanges, email us at sales@andalucadesign.com and send your item to: 1950 Williams Dr., Oxnard, CA 93036, United States.

Gifts:

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be mailed to you.
• If the gift wasn’t marked when purchased, the refund will be sent to the gift giver.

Return Shipping:

• To return your product, mail it to: 1950 Williams Dr., Oxnard, CA 93036, United States.
• Return shipping costs are non-refundable.
• If you receive a refund, the return shipping cost will be deducted from your refund.
• For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without a trackable shipping label.